GeniusX
Manufacturing

Dynamics 365 for Canadian Manufacturers

Production runs on the shop floor, costing runs in a spreadsheet, and the two agree roughly never. Business Central closes that gap — routings, bills of materials, and actual costs sit in the same system your finance team reports from.

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Where Manufacturing operations break down

The same problems come up again and again:

Job costing arrives weeks after the job is finished, so margin problems surface too late to fix

Bills of materials live in spreadsheets that only one person fully understands

Raw material shortages stop a line that was scheduled as if the stock existed

Quality and lot history can't be reconstructed quickly when a customer disputes a shipment

Business Central for Manufacturing

Configured around how manufacturing businesses actually operate:

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  • Multi-level BOMs and routings with capacity planning against real machine and labour availability
  • Standard versus actual cost variance per production order, visible while the order is still open
  • Lot and serial traceability from raw material receipt through to customer delivery
  • Material requirements planning that accounts for lead times, minimum order quantities, and existing commitments

Dynamics 365 Sales for Manufacturing

A CRM built around how manufacturing teams actually sell:

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  • Quote configurable products with costing pulled from live BOM data instead of last year's price list
  • Pipeline visibility on long lead-time capital orders, with forecast tied to production capacity
  • Account history showing what a customer has bought, what it cost to make, and what it actually earned
  • Repeat and blanket order management for contract manufacturing relationships

Dynamics 365 Customer Service for Manufacturing

Support and case management built for manufacturing teams:

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  • Warranty and RMA tracking linked back to the specific lot and production order
  • Service cases routed to the engineer who knows the equipment, not the next available agent
  • Field service scheduling for installation, commissioning, and preventive maintenance
  • Customer portal for order status and documentation, cutting the volume of status-check calls
Compliance

Built for Canadian Requirements

CUSMA origin documentation and tariff classification for goods crossing into the US and Mexico

WSIB premium reporting supported by accurate labour hours captured against production orders

Traceability records structured to satisfy customer audits and ISO quality certification reviews

FAQ

Frequently Asked Questions

Yes — Business Central supports both production strategies side by side, with separate planning and costing logic applied per item or order type. You can run standard stock items through MRP while configuring custom orders against specific bills of materials and routings.

Ready to see what Business Central can do for your manufacturing business?

Book a call with a GeniusX consultant. We'll listen to how your business runs, ask the questions that matter, and give you a clear picture of what an implementation would actually involve.